Do you understand what empathy is and how important it is to the success of your organization?
Let's face it, our organizations are growing daily and the complexities of operating them are increasing. There is one thing that our organizations still have no matter the changes: people. When you are working with people, there are a lot of considerations to make, but one of the most important factors in working people is the ability to express empathy.
People have real lives outside of the workplace. As leaders, it's our job to understand and offer support to the people we serve.
When leaders fail to be empathetic, the teams they serve feel unheard and unappreciated.
Take a look at the illustration above and have a honest conversation with yourself. How many of the qualities do you do well? What areas can you work on?